FAQ

The estimated delivery time will depend on your order and prescription.

• Single vision (sun)glasses: For prescriptions between -6.00 and +4.00 diopters, delivery will take 4-10 business days. For stronger prescriptions, we'll get your order to you in 8-14 business days.

• Non-prescription (sun)glasses: 1-5 business days

• Multifocal (sun)glasses: 8-14 business days

• Contact lenses (all prescriptions): 1-5 business days

• Contact lenses trial pack: up to 10 business days

• Accessories: 1-5 business days

Already placed an order with us?

Then you can check the status of it under "orders" in your Ace & Tate account.

For orders over £36, we offer free shipping and returns in some destinations, and free shipping with paid returns in others. You can see more about our shipping and returns policy here.

If you don't see your shipping location on the list then we're sorry, we can't get an order directly to you.

We offer a Same Day Service in-store only, meaning that for an extra £30 your glasses will be ready for you on the very same day you purchase them! We can't make all orders using this service unfortunately.

Can we make your glasses using our Same Day Service?

YES

• Single Vision Glasses: sphere (SPH) between -4.75 and +4.00 and a cylinder (CLY) of up to 0.00/-1.50

• Single Vision with Blue Light Filter: sphere (SPH) between -3.00 and +2.50 and a cylinder (CLY) of up to 0.00/-1.50

• Single Vision Sunglasses: sphere (SPH) between -4.00 and +3.00 and a cylinder of up to 0.00/-1.50

• Plano Polarised Sunglasses: non-prescription lenses with polarisation

NO

• Single Vision Glasses: for prescriptions outside of the above range or that include premium lenses

• Single Vision Sunglasses: for prescription outside of the above range and prescription polarised lenses

• Varifocals: these glasses are too technical to be produced in store, and need to be made in a specialist production centre

To check the status of your order at any time, log in to your Ace & Tate account and go to My Account > Orders.

You can track your order based on your delivery choice:

• Home Delivery: Once your order is on its way, you’ll receive a Track & Trace link by email so you can follow its journey right to your door.

• Store Pick-Up: When your order is ready for pick-up at the store, you’ll get an email from the store letting you know it’s ready for you.

If your order status shows "shipped" but you haven’t received a pick-up email, it’s likely that your order is still being processed in-store. When you choose store pick-up, our team needs to perform a quality check once the glasses arrive at the store. This is to ensure everything is perfect before we send out your pick-up notification.